Refund policy
Last updated: September 25, 2026
We want every Beemforest order to arrive as expected. Because many runner rugs are made with customer-selected names, photos, or other details, eligibility depends on whether an item is personalized.
Personalized products
Personalized and made-to-order products cannot be returned or exchanged for a preference change, incorrect customer-provided details, or a change of mind. If an item arrives damaged, defective, or different from the submitted customization, contact us within 7 days of delivery with the order number and clear photos. After review, we will arrange an appropriate replacement or refund.
Non-personalized products
Contact us within 30 days of delivery before returning an eligible non-personalized item. It must be unused and in its original condition and packaging. We will provide return instructions after confirming eligibility.
Items that cannot be returned
Personalized or made-to-order items, gift cards, final-sale items, and products damaged through misuse are not eligible for return, except where required by law or where the item arrived damaged, defective, or incorrect.
Changes and cancellations
Email us promptly to request a change or cancellation. Once production begins, a personalized order may no longer be changed or cancelled.
Refunds
Approved refunds are issued to the original payment method. Allow up to 10 business days after approval for processing, plus any time required by the payment provider.
Business information
Jiangxi Mengbi Technology Co., Ltd.
Rooms 0425, 0427 and 0428, Unit 101 (Floors 1–16), Hotel No. 1, Nanchang Haowei Commercial City, No. 1155 Fusheng Road, Xihu District, Nanchang, Jiangxi, China
Email: info@beemforest.com